Ask a vendor what their software costs and watch the answer sprawl: a development fee, an AMC at 18–22% of that fee, per-employee slabs, implementation charges, server charges, “customisation” rates per man-day, and integration costs discovered only when the invoice arrives.
The sprawl isn’t accidental. Complexity in pricing shifts risk from vendor to customer, one surprise at a time.
We decided our pricing would fit in one sentence: a minimal one-time build fee, then a monthly licence per active user — and that licence covers everything it takes to keep your system running. Here’s the reasoning, in full.
Why “per active user” is the honest metric
The value a business draws from operational software tracks one number better than any other: how many people actually use it. Not company revenue, not employee headcount, not visitor volume — active users.
- A 200-employee factory where 35 people use the system (HR, stores, security, supervisors, management) pays for 35 — not 200.
- A visitor module at a busy gate doesn’t cost more because visitors are many; visitors aren’t users. Your gate team and hosts are.
- If usage shrinks, your cost shrinks. If the system fails to become part of daily work, we feel it in revenue — which is exactly the incentive you want your vendor to have.
That last point deserves emphasis: per-active-user pricing means we only make money while the software is genuinely used. A vendor paid lakhs upfront has been paid whether or not the system succeeds. Our model doesn’t allow us that comfort.
What the licence covers — the full list
One licence, per active user, per month. It includes:
- Hosting and servers on our managed cloud — capacity, monitoring, scaling
- Security — patching, hardening, backups, and recovery
- Updates — improvements to the base product and your modules, continuously
- Support under an SLA — response commitments in writing, not goodwill
- No separate AMC. Ever. Maintenance-as-a-separate-invoice is the industry habit we most wanted to kill.
What the build fee covers — and why it’s small
The one-time fee covers only the genuinely custom work: assembling your modules and shaping them to your workflows. Because the universal layer (login, roles, dashboards, notifications, mobile shell, reports) comes from our base product, the fee stays in tens of thousands, not lakhs — our benchmark five-module suite runs about ₹80,000 — and on managed-cloud plans it’s sometimes waived entirely.
If you choose on-premise or your own cloud instead, you bear the development cost and own the deployment fully — a fair trade, stated upfront.
The two other rules
Integrations are free when the system on the other side has clear documentation, viability and credentials. Biometric devices, Tally, payment gateways — connecting your software to your world is part of the job, not an upsell. Undocumented legacy systems get scoped and quoted before any work starts.
No surprise line items. If something costs money, you knew before we began. A quote that grows after signature is a failed quote.
Questions to ask any vendor
Take these to every software conversation you have (including with us):
- What’s the total first-year cost, all line items included?
- What happens to my cost if my usage halves? If it doubles?
- Is support contractual (SLA) or best-effort?
- What exactly triggers an extra invoice?
Vendors with fair models answer in minutes. Vendors without them answer with meetings.
Our answers are one email away: [email protected] · +91 95000 93600.
